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What is the relationship between CarePartners and the LHINs?

CarePartners is an Ontario-based community home care service provider organization contracted by Ontario’s Local Health Integration Networks (LHINs) to provide home care services including personal support and nursing.

How do I, as a patient, know if I am impacted?

CarePartners has contacted by mail those employees and patients known by them to have been impacted by the breach.


As the extent of the breach and number of patients impacted is unclear, CarePartners encourages past and present patients and employees to monitor their accounts and notify their financial institution of any suspicious activity.


Concerned patients are encouraged to contact CarePartners by calling toll-free 1.844.337.7300 if they have additional questions and wish to register for credit monitoring.

What do I do to protect myself?

CarePartners is committed to supporting and protecting impacted patients by providing credit monitoring and identity theft monitoring for a period of one year.


Information regarding credit monitoring and other matters is available by calling toll-free 1.844.337.7300.


Patients are encouraged to monitor their accounts and notify their financial institution of any suspicious activity.

Will you pay for the costs for me to update my documentation?

Will you pay for the costs for me to update my documentation?