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Our Priorities

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Strategic Priorities 2016-2018

  • Improve the patient and caregiver experience

  • Standardize processes

  • Optimize technology

  • Retain, develop and hire the right people

“If we welcome our patients to the planning table, together we can design a truly amazing health care experience.”

-Linda Knight, CEO

Our Goals

Each of our priorities has corresponding goals. Goals allow us to define our success and ensure that our improvement initiatives impact our Strategic Priorities. The best goals are specific, measurable, achievable, relevant and time-bound (SMART).

  • Increase overall patient satisfaction
  • Improve patient safety ratings
  • Full implementation of Performance Management System
  • Supply every community care provider with a mobile device and company email account
  • Province-wide CellTrak implementation
  • Invest in a system for tracking employee information
  • Increase overall job satisfaction
  • Increase Community Support Worker satisfaction with their direct supervisor to Improve retention of community